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Cost Cutting to Soften the Impact of Budget Cuts on the IT Workforce
IT executives can use the techniques described here to reduce workforce costs with minimal impact to productivity.

A Simple Framework to Translate IT Benefits Into Business Value Impact
IT leaders continue to struggle with translating value into business terms. Simple language with relevant metrics should help ease the situation.

Best Practices for Understanding and Negotiating Outsourcing Contract Risks
Most outsourcing contracts cover six major risk areas that could impair or even ruin the deal. Negotiators should have a plan to recognize these risks and mitigate them

The Impact of Alternative IT Delivery Models on Data Quality
Alternative delivery models present new choices for the way organizations consume IT capabilities. New opportunities to overcome data quality issues will emerge with alternative IT delivery models but early uses will remain limited in scale.

Banks Considering Loans via Mobile Phones Should Act Carefully
The mobile phone can be an innovative and new channel to initiate loans to customers. However, a mobile-lending service also presents challenges and risks for banks, which must be careful about where and when to offer such loans.

How Much Will E-Mail Archiving Cost?
Determining how much an e-mail archiving solution will cost is comprised of multiple factors that depend on your goals for the solution, access patterns and the volume of data. Good planning upfront will reduce surprises.

Overview: How to Keep a Hardware Vendor's Green IT Claims From Becoming an E-Waste of Your Time and Money
Eco-minded end users must look beyond an IT provider's marketing hype in order to discern "green" fact from fiction. This research highlights the steps necessary to evaluate a product's materials life cycle management.

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The Why's and How's of Moving to a Greener Storage Environment
Most storage technologies being marketed as "green" today are really technologies designed to improve storage utilization and reduce total cost of ownership. That means, when it comes to storage, an organization can be environmentally conscious and fiscally responsible at the same time.

Findings From CIO Meetings in Ukraine: Rapid Growth Is Most CIOs' Priority in East and Central Europe
CIOs and IT organizations in East and Central Europe have challenges of extraordinary business growth in fast-developing economies and of IT organizations with talented but relatively inexperienced workforce skills. They have the advantage of much less legacy complexity than many other regions.

Government and IT Modernization
In this analysis, Gartner helps government IT executives identify the key drivers for IT modernization and recommends which major obstacles should be removed to achieve success.

Innovation Is Reshaping China's Economy
China is making innovation a top priority in its efforts to drive the country's long-term growth. Although nascent and incremental, innovation in China will have a fundamental impact on the country's economy, and global companies should take advantage of the trend.

Mastering Master Data Management
Implementing master data management will lead to investment in governance, process, data quality, metadata management and stewardship, not only in technology. Learn the definition of MDM and its role in enterprise information management and support for service-oriented architecture environments.

Six Ways to Build Flexibility Into Outsourcing Contracts
Flexibility is difficult to achieve in an outsourcing engagement unless the organization and the service provider work together to make it happen. Special attention to six aspects of a typical outsourcing contract can help build flexibility into the outsourcing engagement.

Findings: Leading Organizations Using EA Spend 28% More on Transformation and 20% Less on IT Operations
Mature enterprise architecture efforts' value comes from the consumption of plans and advice to change the enterprise, resulting in an improved allocation of IT investments.

HP-EDS Deal Seeks to Close Gap in Outsourcing Dominance
HP would jump to No. 2 in worldwide outsourcing services with the acquisition of EDS. But HP will have to manage a complex integration and take a fresh approach to the consulting and integration business to reap rewards.

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SaaS Must Be Put on CIO Agendas
Software as a service continues to be an attractive alternative for business departments and will continue to infiltrate companies of all sizes. CIOs can no longer wonder if SaaS will penetrate their company but when, and where it will penetrate.

How the CFO Should Approach the Financial Application Portfolio
The CFO is a critical link in ensuring that the financial management application selection meets IT portfolio management requirements, and that the leading best practices are in place to ensure effective synchronization.

Negotiating a License for Virtual Software Use
The issues surrounding virtual software use can cause a host of new licensing problems. Gartner provides guidance to help clients negotiate effectively through the turmoil.

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Changes Coming for Embedded 3G in Notebooks
Gartner previously advised against embedded 3G for notebooks primarily because of asset protection and ongoing cost issues. However, new chipsets, combined with revised pricing from mobile operators, are changing our recommendations toward inclusion.

Cost Cutting Using IT Management Practices
Key IT management practices can help lower IT costs. The five practices listed in this research can realize up to 5% savings in IT staff budgets and up to 20% savings in total IT budgets.

Findings From Symposium Emerging Trends: The Hyperconnected Enterprise Looms Large, According to Symposium Voters
The makings of the hyperconnected enterprise are crystallizing around attendees at Gartner's Symposium Emerging Trends conference in Las Vegas.

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The Internet Meets the TV Market As bandwidth becomes a commodity, the infrastructure of the public Internet has evolved to the point where it can offer a competitive experience to the proprietary infrastructure of cable TV and satellite providers. Telecom 'Structural Separation' Is a Global Trend Structural separation (functional or ownership) is becoming a global trend that is expected to affect incumbent carriers in most developed and developing countries in the next five years. This report examines separation activity in different regions. What a CFO Needs to Know About Finance and Accounting BPO The finance and accounting domain within business process outsourcing is maturing as a service offering. Savings are possible, but often buyers are not organized enough internally to realize them fully. We outline what CFOs and CIOs must do to get the F&A BPO initiative off to a strong start. The Impact of SOA and SaaS on Financial Systems Service-oriented architecture and software as a service are two of the biggest technology trends to affect business applications in recent years. Their impact and applicability varies, so understand their role in forming finance system strategies. Findings: German IT Services Executives View Market Positively for Next 12 Months Despite signals from economists, public institutions and the European Union for an economic slowdown, German IT services executives expressed a positive business outlook for the next 12 months.

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Google's Expanded Workplace Products Won't Usurp Office Yet by Mann, Jeffrey; Austin, Tom
With the Tonic Systems acquisition, Google continues to widen its offerings into a full collaboration suite. Adding presentation features takes it closer to competing with Microsoft Office.

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Mobile Advertising Is Calling by Frank, Andrew; Hart, Tole J.
Mobile advertising will experience significant if uneven growth, but the structure of the mobile media market is still in flux.

Deploy Outlook 2007 With Caution by Cain, Matthew W.
Performance problems with Outlook 2007 can require substantial changes to offline and personal folder stores for remediation

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Survey Shows CRM Investments Are Back on the Agenda in Europe in 2007 by Pang, Chris
Our survey of 150 organizations in September 2006 revealed that more than half see CRM as a top priority and expect to spend more on initiatives in 2007. However, many still expect to be dissatisfied with their future projects.

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Women and Men in IT: Breaking Through Sexual Stereotypes by Harris, Kathy; Morello, Diane; Raskino, Mark
Men and women behave, think and operate differently. To pretend otherwise, for example, to ignore there are two sexes in the workplace, is to ignore a fruitful and provocative input into IT team building, leadership, talent management, global projects and innovation.

Gartner 2006-2007 IT Spending and Staffing Report, Asia/Pacific by Roberts, John P.; Gomolski, Barbara; De Souza, Robert
Organizations in the Asia/Pacific region spend only about half as much on IT operations as their North American counterparts, according to the results of Gartner's 2006 to 2007 Asia/Pacific IT Spending and Staffing survey.

Overview: 'Pretail' Before You Retail: The 'Pretailer' Phenomenon by Hung, Lehong
"Pretailing" consists of the multichannel shopping activities consumers do before they even visit a retailer's Web site or local store. Pretailing will increase in importance as consumers get access to more retail information and services on the Internet.

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Challenges Facing the Console Gaming Industry by Baker, Van
Console gaming has seen strong growth recently. Gamers have come to a market with marked improvements in graphics and storytelling. The industry is now facing rising costs, potential maturity of the market and challenges from conservative organizations.

Cool Vendors in Web 2.0, 2007 by Smith, David Mitchell; Gootzit, David; Phifer, Gene; Valdes, Ray; Gall, Nicholas; LeHong, Hung
As Web 2.0 continues to garner tremendous visibility, a variety of Web-based applications are emerging from small, "cool" vendors as Web 2.0 takes shape.

Key Issues for Data Center Servers, 2007 by Chuba, Mike
Servers in the data center continue to be a hotbed of activity. Significant issues, such as the optimal deployment of virtualization and dealing with the growing impact of power and cooling on server selection and deployment, are among the significant focus areas of our research in 2007.

Key Issues for Electronic Discovery by Logan, Debra; Andrews, Whit; Bace, John
Recent changes to the U.S. Federal Rules of Civil Procedure are a clarion call for IT personnel to involve themselves deeply in the digital aspects of legal discovery. This document introduces Gartner's five key issues for 2007 regarding the discovery of electronically stored information.

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The Truth Behind Identity Theft Numbers by Avivah Litan
Identity theft fraud climbed more than 50% since 2003. About 15 million Americans were victimized in the 12 months ending August 2006, according to a Gartner survey. Average losses per victim more than doubled in most fraud categories, while amounts refunded dropped 26%, when compared with 2005.

Key Issues for Team Collaboration, 2007 by David Mitchell-Smith
Supporting team collaboration technologies can yield positive business impacts and improve competitive advantage. Companies need to understand how technology convergence and new forms of collaboration technology will affect the way people work.

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The Twilight of the Passwords: A Timetable for Migrating to Stronger Authentication by Ant Allan
While passwords are in their twilight years, the sun will not set on all passwords in all organizations at the same time. Organizations should prioritize migration to stronger authentication according to risk. Where passwords must persist, complementary controls are required.

'Pretail' Before You Retail: The 'Pretailer' Phenomenon by Hung LeHong
"Pretailing" consists of the multichannel shopping activities consumers do before they even visit a retailer's Web site or local store. Pretailing will increase in importance as consumers get access to more retail information and services on the Internet.

Findings: Consumerization of IT May Shift Employee Technology Purchases From VARs to Retailers by Hung LeHong
The consumerization of IT trend of allowing employees to be involved in the purchase, or even ownership, of their corporate laptops and devices may cause a shift in purchases from value-added resellers to retailers.

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Offshore Providers Stealthily Gain Traction in Europe by Da Rold, Claudio; Marriott, Ian
Indian providers are demonstrating strong growth rates in Europe, although many of the deals are not publicly announced. These providers face further challenges before they can gain parity with traditional providers in the minds of European buyers.

Middleware Market in China Remains Strong by Barnes, Michael
Middleware market demand in China will continue to grow during the next five to seven years as organizations leverage IT to more effectively capitalize on the country's strong economic growth and subsequent market opportunities.

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Greenpeace Report a Wake-Up Call for the IT Industry by Mingay, Simon

The IT industry will face increased scrutiny on its environmental impact throughout the life cycle of products and services. It must get smarter at addressing these issues.

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2007 Daylight-Saving Time Advisory 4: One Month Until Confusion Arrives, by Raskino, Mark; Cappelli, Will; Kyte, Andy
At Gartner's all-company research meeting, analysts raised concerns that 2007 U.S. daylight-saving time changes will create more operational trouble than expected and that complacency may catch international businesses off-guard.

Report Highlight for Dataquest Insight: Refurbished Mobile Phones in Emerging Markets, by Zimmermann, Annette; San Miguel, Elia
There is high demand for these phones in rural areas. But poor quality can drive users to choose well-made, low-cost new phones instead. The cost of aftersales service also deters operators from selling refurbished models.

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Dataquest Insight: How to Approach China's ICT Market by Jester, Rolf; Shen, Sandy; Ye, Simon
Every company must develop a strategy to address the opportunities presented by China's ever-growing information and communication technology market. We outline the approaches to adopt and the pitfalls to avoid.

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The $10 Billion Market for Communities of Trust by Heiser, Jay
Companies can gain competitive advantage by sharing sensitive information outside of the corporate boundary, but substantive collaboration requires a highly trustable digital environment. New technologies that transcend the existing infrastructure represent a rapidly growing opportunity.

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Technological Revolutions: The Application of Kondratiev Waves to IT by Prentice, Stephen
Economic models accurately describe the relationship between economic growth and technological development back to the Industrial Revolution. Events during the past 40 years indicate that IT conforms to the models, enabling a clearer picture of developments during the next 20 years.

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IBM Bets on Social Software for Business by Drakos, Nikos; Cearley, David W.; Austin, Tom
IBM will offer social software that taps into informal interactions and relationships between workers. An early lead into a promising area may give a much-needed boost to IBM's collaboration strategy.

Forecast: IT Security Services, Worldwide, 2004-2010 by Babaie, Ellie; Caminos, Michele C.; Kavanagh, Kelly M.; Parveen, Khalda
Spending on IT security services will reach $26.7 billion by 2010. IT management services will be the fastest-growing sector.

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Important Power, Cooling and Green IT Concerns by Kumar, Rakesh
There are many concerns about power, cooling and green IT issues in data centers. These include server cooling; the effects of virtualization; the use of power, cooling and energy; server-vendor solutions; consolidation strategies; and planning for green IT technologies in the data center.

Key Issues for Environmentally Sustainable IT by Simon Mingay Jim Tully Meike Escherich Frances OBrien Lars Mieritz Stephen Prentice
Environmental issues offer threats and opportunities for the IT organization and the IT industry. Gartner's research on environmentally sustainable IT will help industry stakeholders and end-user enterprises address these issues.

Gartner's Interview With Author and Futurist Alvin Toffler by McGee, Ken
Recently, "Future Shock" and "The Third Wave" authors Alvin and Heidi Toffler published "Revolutionary Wealth," a book that describes how wealth is rapidly moving to Asia/Pacific. We sat down with Alvin Toffler to get his views on wealth, outsourcing, the future of IT and IT practitioners.

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