29 March, 2007 03:56 AM EST
Research Update, March 29 2007
Survey Shows CRM Investments Are Back on the Agenda in Europe in 2007 by Pang, Chris
Our survey of 150 organizations in September 2006 revealed that more than half see CRM as a top priority and expect to spend more on initiatives in 2007. However, many still expect to be dissatisfied with their future projects.
 
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