At Gartner's 26th Annual Data Center Conference, we will be introducing our Infrastructure & Operations Maturity Model (IOMM). When it comes to I&O, we know of no other similar model that comes close to the IOMM in providing a comprehensive self-assessment. For example, most maturity models focus only on process, but we have extended the maturity model concept to cover all four of the critical dimensions of I&O: process, people, technology and business management. Not only does the IOMM provide the kind of detailed evaluation that I&O leaders tell us they want, but it provides top-level recommendations for improvement - based on your responses. So that you can develop a detailed road map, each recommendation is tied to at least one Gartner research report that provides additional detail.

There are several opportunities at the conference to become more familiar with the IOMM’'s capabilities:

• On Monday, at 9:30 a.m.AM PST, Donna Scott and I will provide you an IOMM overview in a keynote presentation.


• At the Gartner for IT Leaders demonstration area, ask about running the IOMM live! (You can sign up to conduct a self-assessment of the critical People Management dimension of the IOMM; it will take about 20 minutes to run the IOMM People Management Module. The complete IOMM [(all four modules)] will be available to Gartner for IT Leaders clients as a Web-based interactive tool in late January 2008.)


• On Thursday at 6:00 p.m.PM PST, I will be conducting a round table on the IOMM. (Attendance is limited; advanced sign-up is required.)

We are looking for the IOMM to be the linchpin of several research directions we take in I&O. For example, when we have sufficient responses to the IOMM, we plan to publish a "state of I&O" report based on what you, our clients, have told us (of course, all client-specific evaluation data is kept confidential; we will only be presenting aggregate results).

So … check out the IOMM, and let us know what you think!

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