Did you ever get that "deer-in-the-headlights" feeling? IT infrastructure and operations management professionals have never been under so much pressure — for 24/7 availability and extreme quality of service, while at the same time reducing cost; to manage constant change from internal and external sources; to align IT services with the business requirements; and to implement business practices through process definition and maturity, such that they can make business-level decisions on IT service pricing, packaging, sourcing and other trade-offs. The right investments in people, processes, technologies and business management functions are critical to move you toward a service-aligned or business partnership level of maturity. Where are you placing your biggest bets? Let us know. And one good way to hedge your bet is to check out the content you can expect in our IT operations and best practices tracks at this year's conference.

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