Posted by: Matt Cain, Research VP

Some days we love e-mail – when we can send that presentation out to 30 people moments before the due date, and some days we hate it, like when we get back from a two-week holiday. But e-mail issues run even deeper: companies are struggling to define retention programs – what they should keep, what they should get rid of – and trying to balance demands from users who want to keep everything forever, and lawyers who advise companies to get rid of mail as soon as possible. And companies are struggling to help users who bitterly complain about e-mail overload. At the PCC conference, we’ll have numerous sessions covering all aspects of e-mail, including a case study from Volvo Cars, which is one of the few companies that has actually solved the e-mail overload issue.