Posted by: David Gootzit, Research Director

Determining the most important issues currently facing our clients is a constant challenge for any Gartner analyst. One topic that’s been coming up frequently in the last six months during client conversations is how to determine and then demonstrate that a portal deployment is successful. Portal administrators and owners want to know if their baby is healthy and if its not, what can be done to fix it. Determining the health of an existing portal implementation requires going beyond an examination of login statistics. I’m currently working on a presentation for the Summit titled “Healthier Portals: A Health Check And The Cures You Need,” where I’ll provide guidance around this important topic.

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Hello, saw this post and do have some thoughts and would like to hear if I am attending: portal health? See it alot and the answer ends up, eventually, boiling down to what are users doing and *how* are they experiencing it?

What is the performance? Which parts and when is it slow? Are the portal admins being proactive based on real-time data?

Are they profiling usage by traffic, geo, user, parts of app, activity?

Health of portals must be driven by a desire to understand the real end-user performance across all end-users and end-user interactions.